Cancel simply. Ask us when a charge feels wrong.

Canceling renewal

You can cancel a web subscription at any time from Account → Subscription & billing → Manage billing. Cancellation prevents the next renewal. Your access continues or ends on the date displayed by Stripe’s portal. Deleting an account is separate and may end access immediately.

Web refund requests

For a first web subscription charge, request a refund within 7 calendar days of the charge. For an automatic renewal, request a refund within 3 calendar days. Email friends@tidy20.com from the account email and include the charge date and whether it was monthly or annual. Do not send card numbers.

We may also issue refunds outside these windows for duplicate charges, verified technical failures, accidental purchase, or where required by law. Approved refunds return to the original payment method; bank processing time is outside our control. A refund may end the corresponding paid access.

Apple App Store purchases

Apple controls billing and refund decisions for purchases made through Apple. Manage or cancel the subscription through Apple and use Apple’s Report a Problem process for a refund request. Tidy 20 cannot directly refund a charge collected by Apple.

Google Play purchases

Google Play administers billing for purchases made through Google Play. Manage or cancel through Google Play’s Subscription Center. You may request a refund through Google Play or contact Tidy 20; where Google’s tools and policies allow, we can review a developer-issued refund, while Google may decide some requests directly. Cancellation normally takes effect after the current billing period, although timing and prorated rights may differ by location and applicable law.

Free and beta access

Tidy 20 Free requires no payment. Beta access is provided without charge for its stated test period, so there is no beta access fee to refund.

Questions

Contact friends@tidy20.com. Nothing in this policy limits non-waivable consumer rights.